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3.1 Membership and Access to Services
Membership is free of charge for all residents of the Town of Creston and Areas A, B, and C of the Central Kootenay Regional District.
  Members in good standing of a public library within British Columbia are granted borrowing privileges through the BC One Card within limits as prescribed by provincial agreements and as determined by the Library Board.

Visitors who do not qualify for a BC One Card may apply for temporary membership for a fee, as determined and reviewed annually by the Library Board.

Visitors and non-members are entitled to free access to in-house use of library materials, access to internet and public computers, participation in library programs, and use of public library spaces.

3.2 Diversity and Inclusion Statement
Creston Valley Public Library adheres to the Canadian Library Association’s position statement on diversity and inclusion:
 The Canadian Library Association believes that a diverse and pluralistic society is central to our country’s identity. Libraries have a responsibility to contribute to a culture that recognizes diversity and fosters social inclusion.

Libraries strive to deliver inclusive service. Canada’s libraries recognize and energetically affirm the dignity of those they serve, regardless of heritage, education, beliefs, race, religion, gender, age, sexual orientation, gender identity, physical or mental capabilities, or income.

Libraries understand that an acceptance of differences can place individual and collective values in conflict. Libraries are committed to tolerance and understanding. Libraries act to ensure that people can enjoy services free from any attempt by others to impose values, customs or beliefs.

3.3 Customer Service Statement
Providing responsive and equitable customer service is a key priority for the library. The following guidelines inform our customer service model:

  • The library is a community focused institution.
  • Courteous, responsive service is the responsibility of every employee.
  • Information provided is prompt, accurate, accessible and barrier free.
  • Knowledge of our patrons’ needs and expectations is vital to ensure that we offer superior service.
  • Staff respect and value patrons so they are listened to and understood.
  • Management and training systems are developed to enable staff to provide the kind of service that reflects the library’s customer service philosophy.
  • Library systems, services and policies are developed and constantly reviewed to ensure they are customer friendly.
  • Library employees are recognized as patrons – the way employees are treated by each other will be reflected in how they treat other patrons.
  • Public comment forms are available at all times for feedback from our users. Forms are reviewed and responded to by the Library Director or designate in a timely manner.

3.4 Internet and Public Computer Use
Creston Valley Public Library provides free access to public workstations equipped with internet and various word-processing and office software.
  All members of the public, including children, will have access to workstations with no filtering software, excepting children’s and teen iPads.

Parents/Legal guardians are responsible for monitoring their children’s use of library materials and resources.

In order to ensure equitable access, daily limits on use of public workstations may be enforced.

Acceptable Use of Public Computer Stations:

  • Library workstations are located in public areas shared by library users of all ages, backgrounds, and sensibilities; individuals are asked to consider other patrons when accessing the Internet or electronic resources from the public workstations or personal devices.
  • Users must not use any workstation or the public wireless network to display explicit sexual images.
  • Users must not use any workstation or public wireless network for illegal, actionable, or criminal purpose, or seek access into any unauthorized areas, and must not harass other users locally or remotely.
  • Users must not install software or run any programs on CVPL computer equipment that has not been installed by CVPL staff. Users are not permitted to develop or use programs that infiltrate a computer or computer system and/or damage or alter the software components of a local or remote computer or computing system. No alteration, damage or destruction of the library’s computer hardware is permitted.
  • Any person misusing or damaging the computer, or using the internet for illegal purposes may have their library privileges suspended, be prosecuted, and be financially liable for damage to the equipment.

Library responsibilities:

  • The library is not responsible for any fees incurred by use of the internet
  • The library cannot guarantee the security and confidentiality of any transaction, particularly ecommerce transactions.
  • The library is not responsible for any damage to patron disks or external devices that may be connected to or inserted into a library workstation or connected to CVPL power supplies.

Staff will advise users of inappropriate conduct – as defined above – as required and will ask that any behaviour deemed to be inappropriate cease immediately. Violations may result in loss of privileges for both the user and the card(s) used.

3.5 Protection of Privacy and Personal Information
Creston Valley Public Library adheres to the B.C. Freedom of Information and Protection of Privacy Act (FOIPPA).
  The library collects and retains only the personal information that is required to offer its services and programs, within the limits prescribed by FOIPPA.

All information related to a library user may only be used by library employees working within the scope of their duties.

The library will not divulge or release any information related to a library user to a third party unless compelled under a court order.

Unless requested to do so, the library will not retain patron borrowing histories except as necessary to assess condition of returned items and ensure collection of any applicable fines.

A patron cannot sign out materials or have access to any aspect of another patron’s account without prior consent.

Children’s Right to Protection of Privacy and Personal Information.

Children have the right to control the disclosure of their own personal information. As a general guideline, children aged 12 and over will be deemed “capable” of exercising such rights. We also confirm that children under 12 who are capable of exercising their own information rights have the right to do so.

Borrowing histories and account information for children over 12 years of age are not divulged to parents or legal guardians except where necessary in recovering lost or overdue items, or with the written permission of the child. In addition, legal guardians cannot sign out materials or have access to any aspect of the account of a child over the age of 12 without the child’s prior consent.